Shipping policy
Here is a clean, professional Shipping Policy tailored for Kaya Fashion. It is structured to be transparent for your customers while protecting your business operations.
Shipping & Delivery Policy
Thank you for shopping with Kaya Fashion. We are committed to delivering your orders quickly and efficiently. Please review our shipping guidelines below:
Order Processing & Dispatch
We know you are excited to receive your order, which is why we work quickly to get it out the door.
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Standard Dispatch Time: All orders are processed and dispatched within 24 hours of the order being placed.
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Holidays & Weekends: Please note that we do not ship on public holidays or weekends. If you place an order on a holiday or weekend, it will be dispatched on the very next working day.
Tracking Your Order
Once your package has been handed over to our courier partner, you will receive a shipping confirmation email or SMS containing your tracking number and a link to monitor your delivery in real-time.
Delivery Timelines
While we guarantee dispatch within 24 hours, final delivery times depend on your location and our logistics partners.
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Estimated delivery windows and available shipping methods will be displayed clearly at checkout.
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Kaya Fashion is not responsible for unexpected delays caused by severe weather, customs clearances, or courier transit issues, though we will always do our best to help you track down a delayed package.
Undeliverable Packages
Please double-check your shipping address before finalizing your order. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you may be responsible for the additional shipping fees to re-send the item.
Need Help?
If you have any questions about your order's journey or need to make an urgent change before dispatch, please contact our support team immediately at [Insert Email Address] or [Insert Phone Number].